Shipping Policy
PRODUCTS, ORDERING AND DELIVERY INFORMATION
While we strive to maintain full stock of all our products, there may be occasional instances where an item is out of stock. In such cases, we will attempt to substitute the out-of-stock item with a similar product. If we’re unable to do so, we will contact you before dispatching your order.
ALLERGIES
Please be aware that all our products are manufactured in an environment where nuts, nut oils, and other allergens are present. We recommend that individuals with allergies review our product information for allergen warnings. If you have any concerns, please do not consume the products, and feel free to contact our customer service team at info@meethi.com for further information.
ORDERING
Once you place an order, we will verify stock availability and send you an email confirming that your order is being processed.
If your billing and delivery address details are the same, placing an order on our website confirms that you are the person referred to in the delivery address details. Otherwise, by placing an order, you confirm that you are the person referred to in the billing details.
An email confirmation of your order will be sent to the address you provided. Please ensure all details are correct. If any discrepancies are found, contact us immediately at info@meethi.com. Orders can only be amended if they have not yet been dispatched. Please note that we do not notify recipients of upcoming deliveries. Once your parcel has been handed over to the carrier, the risk passes to you, and we are not liable for any issues after dispatch.
We reserve the right to change or substitute products and packaging without prior notice. Occasionally, we may need to substitute items due to the perishable nature of our products and their time-sensitive nature. If possible, we will attempt to contact you beforehand.
Capacity to Contract
By placing an order, you confirm that you are 18 years of age or older and have the legal capacity to enter into a contract with us.
Payment
We accept payment via Switch, Visa, American Express, Solo, and Mastercard. Payments will be verified with the relevant card issuer before dispatch. It is important to provide correct details such as your name, account address, card number, issue number, issue date, and expiry date. We cannot be held responsible for delays caused by incorrect payment information.
The total value of your order will be shown at the order confirmation stage in pounds sterling. For orders outside the United Kingdom, the appropriate exchange rate will apply.
In the event of fraud, if your card is used without authorization, you as a consumer are entitled to cancel the payment under the Consumer Protection (Distance Selling) Regulations 2000. If payment has been processed, the card issuer will refund or re-credit your account.
DELIVERY INFORMATION
We currently offer delivery within the United Kingdom, including Great Britain, Northern Ireland, the Channel Islands, and the Isle of Man, as well as international destinations.
Orders placed by 11:00 AM Monday to Thursday will be dispatched for next-day delivery. Orders placed after 11:00 AM will be dispatched the next business day.
Please provide a valid email address or phone number for us to share delivery information with the carrier.
We do not offer Saturday delivery as standard, but if you need this service, please contact us directly at info@meethi.com. Orders placed after 11:00 AM on Friday will be processed on Monday for delivery on Tuesday.
Shipping charges will be calculated during checkout.
We are not responsible for any delivery issues if the recipient is unavailable or if the delivery address provided is incorrect. If you request a re-delivery with the carrier, we cannot guarantee the availability of a re-delivery slot as we have a priority service for next-day delivery.
Our delivery procedure is as follows:
- Attempt delivery (with photographic proof if no one is at home).
- Re-delivery attempt or delivery to the nearest collection point. The recipient will be notified by text or email.
- Return to sender if the item is not collected within a reasonable timeframe or if the second re-delivery attempt fails.
The carrier is required to provide proof of delivery or failed delivery (via photographic evidence or GPS tracking logs). Once we receive this confirmation, we are unable to offer a refund for failed deliveries.
During peak seasons, please check our website for any updates on delivery times.
